Tosanoides Global Managed IT Services

 

 

"No matter how great the talent or efforts, some things take time. You can’t produce a baby in one month by getting nine women pregnant.”

SERVICES YOU CAN EXPECT FROM TOSANOIDES

Tosanoides is the go-to global leader in providing IT field technicians and break/fix dispatches to U.S and U.K-based enterprises and managed service providers, anywhere, anytime. We take the complexity out of identifying local partners in international markets. With our wide and reliable global talent pool, expert project coordination and innovative ticket management model, we bridge the gap between traditional staffing and a reliable contingent workforce

Global Dispatch Services

Global Dispatch Services:

  • Deployment, decommissioning, and disposal of equipment, including:

    • Digital signage

    • Cameras

    • Retail analytic devices

    • POS systems

    • Cabling

    • Kiosks

    • Network equipment

  • As an extension of your firm, we provide dispatch desk services to your clients, on your behalf

  • Bi-directional ticket support for client-provided tools​.

Install, Move, Add, or Change (IMAC) Services:

  • Scheduling

  • Equipment installation

  • Configuration changes

  • De-installation and relocation of equipment

  • Connectivity testing

  • Data transfer

  • User orientation

Full time / backfill Engineers

FTE's and Backfill engineers are provided on request with 2BD's Response time

Global Rollout Services:

  • Large-scale projects

  • Remote support desks

  • Large desk side rollouts

  • Transitioning from third-party suppliers to platform services

  • Efficiently navigating the language, logistics, legal, and financial challenges of working globally by leveraging our worldwide Partner Alliance

  • Locating, qualifying, and fully vetting the appropriately skilled field technician for each dispatch

  • Fully managing each dispatch from inception to final billing based on response requirements, including:

    • Ticket processing and management

    • Field technician check-in and check-out

    • Field technician remote support

    • Escalation management

    • Test and turn up

    • Deliverables collection and auditing

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Break/Fix Services

 At Tosanoides, we’re prepared to solve break/fix issues at a moment’s notice anywhere around the globe. Through our worldwide Partner Alliance, thoroughly-vetted global talent pool and innovative ticketing and customer service technology, we dispatch qualified field technicians around the clock in any time zone to get you up and running again in no time. 

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Our break/fix services include:

  • 24x7x365 coverage in over 90 countries

  • No contractual minimums to ensure you get the specific services you require

  • Fixed pricing based on skill set, criticality, and region

  • Locate, qualify, and fully vet the appropriately skilled field technician for each break/fix event

  • Fully manage each break/fix event from inception to final billing based on response requirements, including:

  • Ticket processing & management

  • Field technician check-in and check-out

  • Field technician remote support

  • Escalation management

  • Test and turn up

  • Deliverables collection and auditing

 

Rollouts:

When it comes to global rollouts, Tosanoides has a long track record of success. Whether you need to upgrade every router in all of your stores in multiple countries or perform a Windows upgrade to thousands of units in a short time frame, we can handle it.

We can provide global support for in-place teams or build scalable teams for managed service providers to check-in/check-out on-site techs and ensure that devices are appropriately configured. We also offer after-hours capabilities to increase response time to clients in deliverables and project reporting.

Our rollout services include:

  • Large-scale projects

  • Remote support desks

  • Large desk side rollouts

  • Ticket management

  • Dedicated project admin and coordination team

  • Transitioning from third party suppliers to platform services

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Qualified Field Service Talent:

Global IT field services are changing. In today’s demanding workplace, few companies have adequate internal staff resources to handle the day-to-day challenges, as well as special situations or projects that come up from time to time. Tosanoides is here to help with your global staffing needs by providing dedicated and highly trained resources and removing the burden of additional work on your own team.

We leverage our long-term relationships in key regions around the world to provide you with local, dedicated resources to serve your staffing needs. Our approach allows you to better utilize your internal staff while using an interim workforce for complex projects or special nonrecurring needs. Global staffing is the right choice, as dedicated and experienced personnel can provide specialized services that can cater to the specific business needs or the projects. 

Our qualified talent includes: 

  • Field Technicians/Engineers

  • Project Managers

  • Project Coordinators

 

Global Data Center Support Services 

At Tosanoides, we provide qualified global field services teams that specialize in large-scale data center support services. We work with your team to get appropriate credentials to access your data center or partner site and provide quality support in over 90 countries. When it comes to data center support, regardless of the location, we can provide the resources that speak your language.

Audio/Visual Services:

Installing and fully testing digital signage, including:

  • Single screen

  • Multi screens

  • Video walls

  • Cradle points & wireless solutions

  • Media players

  • Touch screens, including calibration

  • Custom configurations

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Data center support services, including:

    • Infrastructure migrations

    • Racking and stacking equipment

    • On-demand and emergency support

    • Certified or special facilities access

    • Support for network management technologies such as SD-WAN
       

  • Efficiently navigating the language, logistics, legal, and financial challenges of working globally by leveraging our worldwide Partner Alliance
     

  • Locating, sourcing, and fully vetting the appropriately-skilled data center technicians
     

  • Fully managing each support call from inception to final billing based on response requirements, including:

    • Ticket processing and management

    • Data center technician check-in and check-out

    • Data center technician remote support

    • Escalation management

    • Test and turn up

    • Deliverables collection and auditing
       

  • Bi-directional ticket support for client-provided tools

 

Camera Technology Services

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Whether you need to accurately count customers, track dwell time or beef up security, Tosanoides has the resources to manage and support your camera technology installations. We understand that success depends on proper camera placement and quality workmanship at scale, and we can deliver.

Fully managing each installation from inception to final billing based on response requirements, including:

  • Ticket processing & management

  • Digital signage technician check-in and check-out

  • Digital signage technician remote support

  • Escalation management

  • Test and turn up

  • Deliverables collection and auditing

Installation and full testing of any camera technology, including:

    • Remote engineering support

    • Full system positioning and test out

    • Continuous system support

    • Troubleshooting after initial installation
       

  • Locating, sourcing, and fully vetting appropriately skilled camera technology technicians for each installation
     

  • Fully managing each installation from inception to final billing based on project requirements, including:

    • Ticket processing and management

    • Camera technology technician check-in and check-out

    • Camera technology technician remote support

    • Escalation management

    • Test and turn up

    • Deliverables collection and auditing

 

Retail Technology Services

 

At Tosanoides, we specialize in simplifying complex global retail tech installations. Through our worldwide Partner Alliance, we source qualified field technicians, project management and coordination for retail technology projects of any scale or scope. We can coordinate anything, from replacing a router at a single store location to rolling out portfolio-wide upgrades and multi-store installations or equipment decommissions. 

IT Assest Disposal Services

Our destruction service includes wiping and shredding of all hard drives that contain sensitive data. We use custom-built wiping hardware (Secure EraseR96) that performs CESG certified data erasure (TabernusUK) wiping software. A full report and certificate of the wiping and shredding processes are provided upon completion. This includes photographic evidence and specific details of the drive, such as the serial number, the size and the overall condition.

These destruction and IT asset disposal services can be performed onsite or offsite, in a controlled environment, at one of our service centres.

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  • Deploying, decommissioning, and/or disposing of equipment, including:

    • Digital signage

    • Camera and retail analytics devices

    • Point-of-Sale systems

    • Wireless devices

    • Cabling

    • Kiosks

    • Network equipment

    • IoT devices 

    • Wireless & WAN continuity  

    • Chip & pin installation

    • Pin pad device installation

    • Traffic counter systems installation
       

  • Locating, sourcing, and fully vetting the appropriately skilled retail technology field technician for each installation
     

  • Fully managing each installation from inception to final billing based on project requirements, including:

    • Ticket processing and management

    • Retail technology field technician check-in and check-out

    • Retail technology field technician remote support

    • Escalation management

    • Test and turn up

    • Deliverables collection and auditing